You may cancel an item or request a different size for an order that hasn't shipped. You can also add items to a new order before shipment. A new order confirmation and payment link will be provided, and once payment is completed, we'll fulfill your order.If your order hasn't shipped, you can combine two orders into one shipment. For any adjustments, please contact our Customer Care Team. Thank you for your understanding.

You cannot create an account with us until after you place your first order. When you make your initial purchase, an account will be automatically created using the email address you provide. After that, you can easily log in to your account to view all your orders and initiate returns.By having a BALTZAR account, you can also take advantage of these benefits:- Track your orders and view your purchase history.- Request exchanges or returns directly from your account.- Save your address and payment details for quicker shopping in the future.

We aim to ship all orders placed during weekdays before 3 p.m. Central European Time (CET) on the same day. However, during sale periods or when an item is located at one of our partner stores, it may take up to 48 hours to dispatch your order.We know that your order is important, and we make every effort to bundle your items if you have ordered multiple products from our partner stores. In such cases, please allow up to 48 hours for your shipment to be dispatched.Please be aware that if you place an order on a weekend or holiday, we will ship it on the next business day. If you place your order before 3 p.m. on Friday, it will be delivered the following week unless you choose a weekend delivery option.

Yes, we do ship to the United States.The regulation for trading between the European Union (EU) and the USA offers duty-free shipments for any order below the de minimis $800 threshold. This means no charges of duty will apply for purchases less than the threshold on Baltzar.com.

The prices listed on our site are tailored to the specific country or region of your order and encompass VAT (DDP shipping) for customers in the European Union (EU), United Kingdom (UK), and Norway (NO). However, for all other countries, prices are displayed exclusive of VAT (DDU shipping), indicating that the applicable VAT for your region may be added upon shipment delivery, with the recipient responsible for payment.